Contact Us
Contact Us
The-Ordinary provides customer assistance for products, orders, delivery, returns, payments, and privacy requests.
Customer service hours
Monday to Friday, 9:00 AM–5:00 PM PDT, excluding public holidays. Messages received outside these hours are reviewed on the next business day.
How to reach us
Email hamidakhatun6373f@gmail.com or call (304) 943-5993. For order help, include your order number, the email used at checkout, and a concise description of the request. Do not email complete payment-card information.
Returns and written notices
Contact us before mailing a return so we can authorize it and issue a prepaid return label or equivalent free return arrangement. Formal mail may be sent to 639 13th St NW, Washington, District of Columbia, 20005, United States.
Merchant contact details
The-Ordinary
Email: hamidakhatun6373f@gmail.com
Phone: (304) 943-5993
Address: 639 13th St NW, Washington, District of Columbia, 20005, United States